1. How do I activate my callback service?
2. How do I obtain a top-up pin?
3. How do I use my callback service when I am overseas/ How do I cut down on my roaming charges?
4 How do I register more people or more phone numbers (i.e. ANIs) using my account?
5. How do I change my mobile nos. or ‘ANI’ after registration?
6. How do I remove the registration of a number?
7. How can I trigger call backs if there is no caller ID (‘ANI’)?
8. How to check my account usage and balance?


7. How can I trigger call backs if there is no caller ID (‘ANI’)?

You can use a Web trigger method or SMS trigger method if you are using a private number.

SMS Trigger Method

You can also use SMS to trigger the call back by input this in your sms text
<country code><number you wish to receive the callback>(your private number)<space>
<country code><destination number>(the number you wish to call to)

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Terms & Conditions
International telecommunication services provided or to be provided by or through Emcall Singapore Pte Limited., hereinafter known as Emcall, to the Customer and any value-added features which Emcall may introduce from time to time and which the Customer had subscribed for and/or used. The Service does not include the provision of any telephones or other telecommunication equipment and is subject to change at any time without notice to the Customer. *Cost savings from EmCall Callback service is only applicable if your current mobile plan provides FREE INCOMING CALL. **Auto-roaming charges from your service provider applies if local phone line is used in overseas.

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